The global Business Process Outsourcing market is expected to enjoy over 7% CAGR between 2020 and 2024. However, many of the more traditional big-ticket outsourcing deals are unlikely to be renewed in years to come as clients look for more agile solutions from their BPO providers.
Robotic Process Automation, Digital Outsourcing and AI are in high demand, and BPO providers who leverage these technologies and provide their clients with insights from ‘big data’ will capture the opportunities for growth in the sector. There will still be a demand to reduce business as usual processing cost as clients look to focus their budget and headcount on new innovations, meaning firms that can partner with their client on an outcomes-based model will still have opportunities to super-size the deal and thrive.
Bailey Montagu has supported clients in the Business Process Outsourcing sector since our inception as a business. Working internationally, we have seen the evolution, and in some cases revolution of the model, and have enjoyed adding value to this change by bringing insights and talent from diverse and adjacent markets to build new approaches and business opportunity.